From 5th October 2026, payments should be made directly to the person you are booked with.

Booking fee's are no longer taken when making your appointment via our online booking system, however, they are still required to secure your booking.

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Any booking made via our online system is a PROVISIONAL booking, until a booking fee has been made to secure the appointment.

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How can I pay my booking fee?:

The therapist or technician you have booked with, will provide you with details of how to make your booking fee payment. Payments are made directly to the person you are booked with. This will usually be by bank transfer. Cash or card are also accepted, but you will need to visit the salon to pay by these methods. If you make a future booking, you can continue to pay each therapist directly, using the details they have provided.

Please put the date of your booking as your reference. Or use your name if you are paying from a different bank account that does not match the name of the booking.​

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How much do I need to pay?

Usually a £20 booking fee per treatment, is required for all bookings. If your treatment is less than £20, then the full payment should be made upon booking.

All bookings fee's are deducted from what you owe on the day. 

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Can I pay the full amount at the time of booking?

Yes, thats absolutely fine. Use the details your therapist has provided, to make the payment.

A gentle reminder: If you cancel your appointment after paying in full, and we cannot fill your space, we will be happy refund or transfer your payment, minus the booking fee charge. The booking fee will always remain non-refundable / non-transferable if we cannot fill the appointment you have cancelled. Cancelling with less than 24hrs notice or failing to attend your booked appointment, full payment is required and therefore no refund/transfer will be offered (unless we can fill the space)

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Booking Fee Terms and Conditions:

Please note ALL booking fee's are non-refundable. Your booking fee may be transferred to another date/time ONLY if we can fill the space for the original booking slot, regardless of how much notice is provided to change/cancel an appointent.

This is not a deposit - but a fee for making a booking.

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If you have paid a booking fee, and you need to cancel or reschedule with less than 24hrs notice, or fail to show up for an appointment, you will be charged the full treatment price before being able to rebook with us. Cancellations or changes to appointments with more than 24hrs notice, booking fee's remain non-refundable / non-transferable unless we can fill the appointment that you have cancelled.

 

By making any payment(s), you agree and understand the terms and conditions mentioned above and on our T's & C's page

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If you have any questions regarding our policies or anything else, please do not hesitate to get in touch as we are more than happy to help.

 

Full details of our Terms & Conditions, policies and GDPR can be viewed here.

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