Please find below important information regarding our salon policies and procedures and the terms which apply when booking treatments and services with independent self-employed therapists operating from Lashings of Beauty & Training (“LBT”).

 

The therapists operating from LBT are independent self-employed businesses and are responsible for the treatments and services they personally provide. LBT provides the salon premises, facilities and central booking system through which appointments may be booked.

By using our website or booking system, or by booking an appointment with a therapist operating from LBT, you agree to these Terms & Conditions. Please read them carefully before making a booking.

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If you have any questions regarding these terms, please contact us via the Contact Us page.

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BOOKING FEE & CANCELLATION TERMS & CONDITIONS

The therapists operating from Lashings of Beauty & Training (“LBT”) are independent self-employed businesses. Each therapist manages her own appointments and will require a booking fee or advance payment to secure an appointment. The amount required and method of payment will be determined by the individual therapist and payment will normally be made directly to her.

Once a booking has been made via the booking system or manually, IT IS A PROVISIONAL booking intially.

The therapist will contact you directly once an appointment has been made, to request a booking fee to secure the appointment. The appointment will then be held for a further 24hrs, to give you chance to pay the booking fee.

If the therapist is unable to contact you to request a booking fee payment, the appointment may be cancelled. Please ensure your contact details are correct when making any booking. 

Any booking fee or advance payment made towards an appointment will be deducted from the amount payable for the treatment when it is provided. 

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CANCELLATIONS AND AMENDMENTS

We understand that plans can change. If you need to cancel or rearrange an appointment, please provide as much notice as possible so that the appointment can be offered to another client.

Appointments may be amended or rescheduled through the online booking system up to 72 hours before the appointment. After this time, please contact your therapist directly.

Booking fees are normally non-refundable where an appointment is cancelled or amended and the reserved appointment time cannot be filled by another client.

Where the cancelled or amended appointment is successfully filled by another client, any booking fee already paid will be refunded or, where the client is rearranging their appointment, may be transferred to the new appointment.

Where an appointment is cancelled or amended with less than 24 hours' notice, or where a client fails to attend, the therapist may charge an amount reflecting the loss caused by the cancelled or missed appointment. This may be up to the full treatment price where the appointment cannot reasonably be filled and the therapist has consequently lost the value of that appointment.

Any booking fee already paid will be taken into account when calculating any remaining amount due.

Where an amount remains payable following a late cancellation or non-attendance, the therapist may require this to be settled before accepting a further appointment from that client.

If you do not have direct access to your therapists contact details, you can contact LBT directly and your therapist will get back to you as soon as possible.

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APPOINTMENT REMINDERS

Clients are responsible for keeping track of the appointments they have booked. Automated appointment reminders may be sent by email or through the booking system as a courtesy; however, these should not be relied upon as the sole reminder of an appointment.

LBT and the individual therapist cannot guarantee delivery of automated reminders, which may occasionally be delayed, fail to arrive or be directed to a junk or spam folder.

By making a booking and/or making a payment towards an appointment, you confirm that you have read and agree to the applicable booking and cancellation terms.

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By making an appointment and/or paying a booking fee or advance payment, you confirm that you have read and agree to these Terms & Conditions. When booking online, you will be required to confirm your acceptance of these Terms & Conditions as part of the booking process. Where an appointment is arranged directly with a therapist, the applicable booking and cancellation terms will be made available to you before any booking fee or advance payment is requested.

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NO CHILDREN POLICY

We operate a 'No Children Policy' at our salon.

We love children and most of us here are mums ourselves, but we simply do not have the facilities to care for them and we regret that we cannot guarantee their safety in a professional environment. We also do not want to compromise the relaxation of other guests who may be having a quiet and relaxing treatment. We want to ensure you can fully relax during your visit, so leave the little ones at home and enjoy a little 'me time'

Your understanding is greatly appreciated.

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WE HAVE A VERY SMALL WAITING AREA

Therefore, we kindly ask you not to enter the salon until your appointment time.

This also means we kindly ask you to attend your appointments alone; no children/friends/partners are able to accompany you during any appointments for the foreseeable future, unless you need a Chaperone. We apologise for any inconvenience this may cause.

Should you need a Chaperone, please let us know and we will be happy to help with this to make your visit as smooth as possible.

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AGE RESTRICTED TREATMENTS

Some of our treatments are only suitable for those aged 16yrs and above, this includes Acrylic Nail Extensions, Builder Gel Nails, Lash Lifting and Tinting, Korean Lash Lift & Tint amongst a few others.

You must be over 18yrs for Intimate Waxing & Acupucture.

These rules are in place to ensure we not only comply with our insurance terms and condition, but also deliver safe treatments to our clients.

Some treatments are possible on children younger than 16yrs, with parental permission and written confirmation. If you are under 16yrs old and would like to book a treatment, please get in touch to discuss this, and we will be happy to help.

As the businesses here are all self-employed, their insurance policies may differ.

If we are unable to carry out a treatment, please know that this is purely to protect you and not to upset or disappoint you.

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OTHER USEFUL INFORMATION

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CLIENTS​

• Due to only having a small waiting area, we kindly request that you attend your appointments alone, unless you need a Chaperone. You will not be able to bring your children/child to wait within the salon during your appointment. If you require a Chaperone, please contact us to discuss how we can support you with this.

• We BEG you NOT to slam the door. It closes very quickly, so please take care and close it gently to avoid disturbing other clients who are enjoying a quiet treatment.

• The businesses/therapists that are based at LBT accept various forms of payment, which usually include; Cash, Card, ApplePay and Bank Transfer. Each therapist decides which payment option she has available. All payments MUST be made before leaving the salon premises.

• If you are attending a patch test for lash extensions, please arrive with no mascara, as your lash technician will be applying some adhesive to your natural lashes. This also allows your lash technician to assess your natural lashes to give you the best consultation possible.

• You understand that by having a patch test for Lash Extensions, there is still a chance a reaction can occur when undertaking the main treatment as more of the product is applied at the full set. Most people who are going to react, will react at a patch test, however, reactions can also occur at any time and so there is always a risk that your body may become intollerant to Lash Adhesive. We will always patch test new clients at least 48hours before any treatment and recommend clients re-book one if they have not seen us for over 6 months, or if there have been any changes to your hormones, you have started any new medications, or if you have become allergic or sensitive to anything.

• If you are booking a Lash Extensions for a Wedding or special occasion, we strongly recommend booking your first appointment 2-3 weeks before the big day. This is because, even if you are ok with a patch test, there is still a chance you can react to a full set of lashes. Therefore, we advise having your first treatment with us, 2-3 weeks beforehand to rule out the chances of you incurring a reaction before the main event. A top-up can then be booked just before the big day, to ensure they are looking lovely and full again.

• The businesses/therapists that work from LBT reserve the right to refuse any client for an appointment/treatment if we/they believe that you are unwell, are rude, abusive or if you do not follow our policies and procedures. We welcome kind and courteous clients and in return will provide a warm and friendly welcome with a professional treatment and relaxed environment.

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THERAPISTS / BUSINESSES BASED HERE

The therapists operating from Lashings of Beauty & Training (“LBT”) are independent self-employed businesses. Each therapist is appropriately qualified and insured for the treatments and services she provides, except where a treatment is specifically advertised as being carried out as part of supervised training or development in a new treatment.

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As independent self-employed therapists, each therapist determines her own working hours and availability, treatment times, prices, products and working methods. These may therefore vary between therapists. The online booking platform reflects current and up to date appointment times and prices for each therapist. 

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Each therapist holds her own insurance and is responsible for the treatments and services she personally provides, including her professional conduct, hygiene, safety, payment transactions and the handling of any client concerns or complaints relating to her treatments or services.

If you have a question about an appointment, treatment or service, please contact your individual therapist in the first instance.

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Alternatively, you are welcome to contact LBT Salon Owner, Tania Palmer, for assistance with general enquiries relating to the salon, premises or booking system.

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CLIENT INFORMATION & DATA PROTECTION

When you book or attend an appointment at Lashings of Beauty & Training (“LBT”), certain personal information will need to be collected and recorded in order to manage your appointment and enable your therapist to provide your treatment safely and appropriately.

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Before certain treatments, you may be sent an electronic consultation form through our booking and client management system. Your therapist may also need to record information relating to your treatment, including consultation information, treatment history, products used, relevant medical information, allergies, reactions and other information necessary for the safe provision of your treatment.

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LBT provides a central booking and client management system which is used by the independent self-employed therapists operating from the salon. Information held within this system may therefore be processed by LBT and/or your individual therapist where reasonably necessary for managing bookings, providing your treatment, maintaining appropriate treatment records, meeting insurance or legal requirements, and dealing with any queries or complaints.

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Access to client information is restricted and therapists should only access information where reasonably required in connection with their own clients, appointments and treatments. Personal information will not be sold or disclosed to third parties except where necessary for the operation of the booking system, where required by law, where necessary in connection with insurance or legal matters, or where another lawful basis for disclosure applies.

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We may use the contact details you provide to send essential communications relating to your appointments, such as booking confirmations, consultation forms, appointment reminders, changes or cancellations. These service communications are separate from optional marketing communications.

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HOW LONG WE KEEP YOUR INFORMATION

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Consultation forms, treatment records and associated client information are retained for 7 years in accordance with the insurance requirements applicable to treatments carried out at the salon. Records are stored securely and retained so that an appropriate treatment history is available and so that relevant records can be produced if required in connection with an insurance matter, complaint or legal claim.

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YOUR DATA PROTECTION RIGHTS

You have rights in relation to your personal information under UK data protection law. These may include the right to request access to the personal information held about you, request correction of inaccurate information, object to or restrict certain processing and, in some circumstances, request deletion of your information.

These rights are not absolute. In particular, we and/or your therapist may need to continue to retain certain consultation and treatment records where there is a lawful reason to do so, including meeting applicable insurance requirements or establishing, exercising or defending legal claims.

Further information about how your personal information is collected, used, stored and protected, including information about your data protection rights and how to contact us regarding your personal information, can be found in our Privacy Policy.

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COMPLAINTS & FEEDBACK

We want every client visiting Lashings of Beauty & Training (“LBT”) to have a positive experience and we welcome feedback about your visit to the salon.

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The therapists operating from LBT are independent self-employed businesses and each therapist is responsible for the treatments and services she personally provides, including dealing with any concerns or complaints relating to those treatments or services.

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If you are unhappy with a treatment or service you have received, please contact the therapist who provided your treatment as soon as reasonably possible and provide as much information as you can about your concern. Your therapist will work with you directly to investigate the matter and, where appropriate, discuss how it may be resolved.

You may contact your therapist directly using the contact details or social media channels she provides. Alternatively, if you are unsure how to contact your therapist, you are welcome to contact LBT and we can help put you in touch with her.

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Complaints relating specifically to the salon premises, facilities, central booking system or services provided directly by LBT should be directed to Tania Palmer, the salon owner

We also welcome general feedback about your experience at the salon and continually look for ways to improve the facilities and experience we provide.

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