POLICIES & PROCEDURES

TERMS & CONDITIONS and GDPR 

Please find below some useful information regarding our Policies and Procedures, we well as our basic salon terms and conditions.

 

By using our website and our salon services, you agree that you have read and understand these terms and conditions. Should you have any questions in relation to these, please do not hesitate to get in touch via the Contact Us page.

BOOKING FEE & CANCELLATION TERMS & CONDITIONS

Most of our treatments will require a Booking Fee to be made prior to the appointment. By making a booking fee, you are securing the time and date of an appointment that has been agreed and confirmed between yourself and our salon or therapist.

This payment is taken off what you owe on the day of your treatment. Please note that all booking fee's are non-refundable, so please ensure you are 100% able to attend the appointment before making this payment.

All booking fee's are non-transferable, unless we can fill the appointment that you have cancelled/amending, regardless of how much notice you give to make the amendment/cancellation.

Should you provide less than 24hrs notice to cancel or amend an appointment, or fail to attend an appointment you have booked, you will be required to pay the full cost of the treatment before you can rebook an appointment with us.

By making ANY booking and/or payment, you agree to these terms and conditions.

NO CHILDREN POLICY

We operate a 'No Children Policy' at our salon.

We love children and most of us here are mums ourselves, but we simply do not have the facilities to care for them and we regret that we cannot guarantee their safety in a professional environment. We also do not want to compromise the relaxation of other guests who may be having a quiet and relaxing treatment. We want to ensure you can fully relax during your visit, so leave the little ones at home and enjoy a little 'me time'

Your understanding is greatly appreciated.

 

WE DO NOT HAVE A WAITING AREA

Therefore, we kindly ask you not to enter the salon until your appointment time.

This also means we kindly ask you to attend your appointments alone; no children/friends/partners are able to accompany you during any appointments for the foreseeable future. We apologise for any inconvenience this may cause.

OTHER USEFUL INFORMATION

CLIENTS

  • Due to no longer having a waiting area, we kindly request that you attend your appointments alone, unless you need a Chaperone. You will not be able to bring your children/child to wait within the salon during your appointment. If you require a Chaperone, please contact us to discuss how we can support you with this.

  • We kindly ask you not to enter the salon until your appointment time, due to no waiting area.

  • We accept all forms of payment including cash, card, ApplePay and bank transfer. Bank Transfer payments will need to be sent before leaving the salon. 

  • If you are attending a patch test for lash extensions, please try and arrive with no mascara, as we will be applying some adhesive to your natural lashes.

  • We reserve the right to refuse any client for an appointment/treatment if we believe that you are unwell, are rude, abusive or if you do not follow our policies and procedures. We welcome kind and courteous clients and in return will provide a warm and friendly welcome with a professional treatment and relaxed environment.

 

STAFF

We operate with high standards in terms of cleanliness, procedures and treatments. All of our team are self employed and fully qualified in the treatment they are offering (unless advertised as training in a new treatment). Some team members may book out different times to one another, but this will in no way affect the quality of the treatment you will receive. We pride ourselves on providing the very best services we can, to all of our valued clients.

Please do not hesitate to get in touch with your Therapist or with our Salon Owner, Tania Withers, if you have any questions about your visit. We will be happy to help.

GDPR 

When you attend your first appointment with LBT, you will be required to complete a consultation form. The main reason for this is so that we can safely carry out your treatment. This does mean that we need to collect some personal data from you also. We will send this via email, prior to your treatment. 

Its likely that we will need to make contact with you regarding your booked appointments, so will require permission to contact you using this data.

We will store your data to comply with our public and product liability insurance and to be able to safely continue treatments and keep records of products used, should any issues/problems/allergies arise. Paper consultation forms and data will be stored in a locked cabinet. Electronic consultation forms will be securely stored within our Ovatu booking app/system. Both options are stored so that only LBT Team Members can access them and we will not not share your data with third parties.

Your data will be stored for 7yrs to comply with our insurance policies. You can opt out at any time by writing to the Salon Owner; Tania Withers. If you decide to opt out and withdraw consent, we will no longer be able to perform treatments on you.