Last updated: September 2026

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Lashings of Beauty & Training (“LBT”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information is collected, used, stored and protected when you visit our website, use our booking and client management system, contact LBT, or book or receive treatments from one of the independent self-employed therapists operating from our salon.

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WHO WE ARE

Lashings of Beauty & Training provides salon premises, facilities and a central booking and client management system used by independent self-employed therapists operating their own businesses from the salon.

The therapists operating from LBT are independent businesses and are responsible for the treatments and services they personally provide.

Depending on why your personal information is being used, it may be processed by LBT and/or by the individual therapist providing your treatment. Therapists using the central booking system are required to keep client information confidential and only access and use information where reasonably required in connection with their clients, appointments and treatments.

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INFORMATION WE MAY COLLECT

Depending on how you use our services and the treatments you receive, information collected may include:

• your name;

• telephone number and email address;

• date of birth, where required;

• appointment and booking information;

• details of treatments and services received;

• consultation and treatment records;

• relevant medical or health information;

• allergies, sensitivities, reactions or contraindications;

• patch-test information;

• products used during treatments;

• photographs, where required and appropriately agreed;

• communications between you, LBT and/or your therapist;

• information relating to complaints, treatment concerns or insurance matters;

• marketing preferences; and

• other information reasonably required to manage your appointment or safely provide your treatment.

Some information collected during treatment consultations may constitute health information or other special category personal data and will be handled with additional care.

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WHY WE USE YOUR INFORMATION

Personal information may be used where necessary to:

• create and manage appointments;

• send booking confirmations, consultation forms and appointment reminders;

• enable your therapist to assess whether a treatment is suitable and provide it safely;

• maintain accurate consultation and treatment records;

• record products, patch tests and relevant treatment information;

• contact you regarding an appointment or treatment;

• administer the central booking and client management system;

• respond to enquiries, concerns or complaints;

• meet applicable insurance, legal and regulatory requirements;

• establish, exercise or defend legal or insurance claims;

• maintain the security and proper operation of our systems; and

• send marketing communications where permitted by law.

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OUR LAWFUL BASIS FOR USING YOUR INFORMATION

Depending on the circumstances and purpose for which information is being used, we may rely upon one or more lawful bases under UK data protection law.

These may include:

Contract – where processing is necessary to arrange, manage or provide a service you have requested.

Legitimate interests – where information is reasonably required to operate the salon and booking system, maintain appropriate business and treatment records, respond to enquiries or protect the legitimate interests of LBT, an individual therapist or a client, provided those interests are not overridden by your rights.

Legal obligation – where information must be processed or retained to comply with a legal requirement.

Consent – where consent is the appropriate lawful basis, for example for certain optional uses of your information.

Where health information or other special category data is processed, an appropriate additional condition under UK data protection law will also be identified and applied. This may include circumstances where information is necessary for the establishment, exercise or defence of legal claims.

 

APPOINTMENT COMMUNICATIONS

We and/or your therapist may use the contact details you provide to communicate with you about your appointments.

This may include booking confirmations, consultation forms, appointment reminders, cancellations, changes and other information necessary to administer your booking or treatment.

These communications are service communications and are separate from marketing.

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MARKETING

We may occasionally send information about services, treatments, offers or news where we are permitted to do so under applicable data protection and electronic marketing laws.

Where consent is required, marketing will only be sent where the appropriate consent has been obtained.

Where applicable law allows marketing to be sent without express consent to an existing customer, an appropriate opportunity to opt out will be provided.

You can opt out of marketing communications at any time using the unsubscribe option provided or by contacting us.

Opting out of marketing will not prevent us or your therapist from sending essential communications relating to appointments or treatments.

 

OUR BOOKING AND CLIENT MANAGEMENT SYSTEM

LBT provides a central electronic booking and client management system which is used by the independent therapists operating from the salon.

The system may contain appointment information, contact details, consultation forms, treatment records and other information necessary to manage appointments and provide treatments.

Access to client information must be limited to legitimate business and treatment purposes. Therapists are required to keep their login details secure and must not access, use, copy or disclose client information for an unauthorised purpose.

We may use third-party technology and service providers to operate our website, booking system and other business systems. Where these providers process personal information on our behalf, appropriate data protection arrangements will be used as required by law.

 

SHARING YOUR INFORMATION

We do not sell your personal information.

Information may be shared where reasonably necessary with:

• the independent therapist providing or responsible for your treatment;

• providers operating our booking, website, communications or other business systems;

• insurers, professional advisers or legal representatives where necessary;

• regulators, law enforcement bodies or other authorities where legally required; or

• another person or organisation where you have authorised us to do so or another lawful basis applies.

We will only share information where there is an appropriate reason for doing so.

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HOW LONG WE KEEP YOUR INFORMATION

Consultation forms, treatment records and associated client information are retained for 7 years in accordance with the insurance requirements applicable to treatments carried out at the salon.

Information may be retained for longer where this is reasonably necessary to establish, exercise or defend a legal claim or where another legal requirement applies.

Other personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and in accordance with applicable legal, regulatory and business requirements.

When personal information is no longer required, it will be securely deleted or otherwise disposed of where reasonably practicable.

 

SECURITY

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Therapists using LBT's central booking and client management system are required to keep their access details secure and maintain the confidentiality of client information.

No electronic system can be guaranteed to be completely secure, but reasonable steps are taken to protect the personal information held through our systems.

 

CCTV

CCTV is in operation both inside and outside the Lashings of Beauty & Training premises for the purposes of maintaining the security and safety of our clients, therapists, visitors, premises and property, and for the prevention and investigation of crime and security incidents.

Our CCTV records visual images only and does not record audio.

CCTV footage is normally retained for approximately 26 days, after which it is automatically overwritten, unless particular footage needs to be retained for longer in connection with an incident, complaint, insurance matter, legal claim or request from law enforcement or another relevant authority.

Access to CCTV footage is restricted to authorised persons and footage will only be viewed, used or disclosed where there is an appropriate reason for doing so.

Where appropriate, CCTV footage may be shared with the police, insurers, legal advisers or other relevant parties where necessary in connection with an incident, legal obligation, insurance matter or legal claim.

CCTV signage is displayed at the premises to inform clients and visitors that recording is taking place.

Individuals captured by our CCTV may have rights in relation to their personal information, including the right to request access to footage containing their image, subject to applicable data protection law and the rights of other individuals who may also appear in the footage.

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YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights including:

• the right to request access to personal information held about you;

• the right to request correction of inaccurate or incomplete information;

• the right to request deletion of information in certain circumstances;

• the right to request restriction of certain processing;

• the right to object to certain uses of your information;

• the right to data portability in certain circumstances; and

• the right to withdraw consent where processing is based on your consent.

These rights are not absolute and may depend upon the lawful basis on which your information is being processed.

For example, a request to delete information does not necessarily require consultation or treatment records to be deleted where there is a lawful reason or insurance requirement for retaining them.

You also have the right to object to the use of your personal information for direct marketing at any time.

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CONTACTING US ABOUT YOUR INFORMATION

If you have a question about personal information held specifically in connection with a treatment provided by an independent therapist, you may contact that therapist directly.

For questions regarding information held through LBT's website, central booking and client management system, or where you are unsure who to contact, please contact:

Tania Palmer

Lashings of Beauty & Training
255 Fort Austin Avenue
Eggbuckland
Plymouth
PL6 5ST

You may also contact us using the contact details provided on our website.

We will assist in identifying the appropriate person to deal with your request where necessary.

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COMPLAINTS ABOUT YOUR PERSONAL INFORMATION

If you have concerns about how your personal information has been handled, please contact us in the first instance so that the matter can be investigated.

You also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information about your rights and how to contact the ICO is available through the ICO website.​

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or the way in which personal information is processed.

The latest version will be made available on our website and the date at the top of this policy will be updated when material changes are made.